1. Where can I get assistance for my online order?
Our representatives will be happy to assist you through our inquiry page, or by simply calling the Xcel Energy Center Hockey Lodge at 651-726-8254 between 11am and 5pm CT, Monday through Friday.
2. Can I place an order over the phone?
Yes you can. All items featured on HockeyLodge.com are available over the phone for your convenience. Please call 651-726-8254 between 11am and 5pm CT, Monday through Friday to place a phone order.
3. Can I pick up my order at one of your physical store locations?
At this time we are only able to ship online orders. If you would like to pick up a non web order at one of our stores, please call one of our Hockey Lodge stores to place the order over the phone. The staff can arrange to have the order available for pickup at our Xcel Energy Center or Southdale Center store. Please note that certain items, such as game worn jerseys and player equipment may not be availble for pickup at certain store locations.
4. What forms of payment do you accept?
HockeyLodge.com accepts Visa, Mastercard, American Express and Discover. Personal checks or cash will not be accepted.
5. When will my credit card be charged?
Once all items in your order have been pulled from our warehouse and packaged for shipping, your card will be charged. You will not be charged for any out of stock or back ordered items on your order until it is ready to be shipped.
6. Can I change or cancel my order after it's been placed?
All orders that have not been processed can be changed or cancelled by calling 651-726-8254 between 11am and 5pm CT, Monday through Friday. Please note that changing your order may result in additional shipping fees. We are unfortunately unable to change/cancel an order that has already been shipped. Please follow our return policy in this situation.
7. Can I return or exchange purchased items?
Items can be returned or exchanged assuming they follow our Returns & Exchanges policy. Please note that all returns and exchanges must be done within 30 days of receiving your order.
8. I received the wrong item, what should I do?
If you receive an incorrect item with your order, please email or call us at 651-726-8254 at your earliest convenience. In most cases we will simply exchange the item for you at no additional cost.
9. How long before I see my order?
Delivery times are subject to processing/handling times, as well as destination location. All orders will be processed in 1-4 business days and shipped out via UPS. Once the order has shipped, HockeyLodge.com is not responsible for any delays or shipping time estimates provided by UPS. At this time we are only able to provide estimates for standard ground shipping.
10. What do you charge for shipping?
Shipping rates will be based on order weight, value, shipping service, and destination. These rates will be determined at checkout. Please note that international shipments may be subject to additional charges and/or fees. Large and high value items, such as game used jerseys or sticks may be subject to an additional shipping fee.
11. Can you ship internationally?
Yes we can. Several international shipping options are available at checkout. If your country is not listed as an option, please call 651-726-8254 between 11am and 5pm CT, Monday through Friday, or email firstname.lastname@example.org for assistance. Please note that additional fees may be due at the time of delivery based on the destination country's customs and tariff laws. At this time HockeyLodge.com is not able to determine what those fees will be.
12. Can you ship to a military address?
Unfortunately no. At this time HockeyLodge.com is only able to ship to standard residential or business addresses.
13. I need my order ASAP. Can I get it sent overnight?
Yes. HockeyLodge.com offers overnight UPS service which is selectable at checkout. Please note that orders placed after 2pm CT Monday-Friday will be processed the following business day. For additional rush shipping options, please call 651-726-8254.
14. Can my order be shipped a different method other than UPS?
No. At this time all orders must only go through UPS.
15. Do you ship to PO boxes?
No. At this time HockeyLodge.com is unable to ship to any PO box or dropbox. All orders to a PO box will be subject to an address correction.
16. Can you ship glassware or framed photos?
Due to the fragile nature of these products, glassware and any framed piece is subject to in store pickup only.
17. Will I be charged tax on my order?
In accordance with state laws, HockeyLodge.com will charge sales tax on applicable items only to customers that reside in the states of Minnesota and Iowa. All other out of state orders will not be charged sales tax.
18. Is the information I send through HockeyLodge.com secure?
Absolutely. All information submitted is securely stored in our online database through Secure.net. At no time will HockeyLodge.com share your information with any third parties.
19. Does HockeyLodge.com offer merchandise donations?
All donation requests must go directly through the Minnesota Wild and follow their donation requirements. All requests must be submitted online. Unfortunately HockeyLodge.com and the Minnesota Wild are unable to accept in person or over the phone donation requests.
20. I noticed you have certain items in your stores but not online. Can I order these items?
Yes you can. Due to licensing restrictions, we're only able to sell certain items in our physical Hockey Lodge store locations. To order one of these items, please call our Xcel Energy Center store at 651-726-8254 during regular business hours.
21. Do you offer jersey customization?
Absolutely! We can put player or custom names on any Minnesota Wild jersey, new or old. We're also able to letter and number other teams such as the North Stars, Fighting Saints, and Gophers! Our Xcel Energy Center store can letter and number the jersey while you wait in most cases. Custom jersey orders can also be placed at our mall locations, however the jersey will be sent to our arena store to be completed. It will then be sent back for pickup at the original store.